Big Lots Help - Big Lots (2024)

Delivery Pros are encouraged to follow safety precautions with company-issued PPE including masks, nitrile-coated gloves, hand sanitizer while practicing social distancing. We also offer optional signature-free, contactless delivery with a clean delivery from the store to your door with your items delivered in dedicated vehicles. To learn more: https://pickupnow.com/covid19/.

Simple. On the account login screen, enter your email address and then click the 'Forgot Password' link to create a new password.

The current Reward includes a choice of either $5 off a $15 purchase OR $15 off a $75 purchase. Plus, when you make a qualifying purchase using a Reward, you earn another Reward. You can also combine your Rewards with other Rewards and coupon offers, too!

No. If you unsubscribe from all emails, you will no longer get any promotional emails from Big Lots, including BIG Rewards coupons and any special offers. Please note that even if you’ve opted out of marketing communications, we may still contact you for transactional purposes such as recall notices, customer service, questions related to your order, and shipping confirmations. Your opt-out is limited to the email address used and will not affect subsequent subscriptions.

Yes. You can edit the email subscriptions you get by logging in to your account. Email subscription options include: Advance notice of weekly ads, exclusive deals, and BIG Rewards notifications. To receive your earned Rewards, be sure to subscribe to BIG Rewards Notifications. If you want all of our deals, coupons and free items, you’ll want to subscribe to all.

Yes! You can check your gift card balance online, click here.

Simply ask a store associate. They can access your receipt up to 60 days after your in-store purchase—a nice added benefit for Big Rewards members.

Simply log in to your account and follow the instructions to replace or add a card. You can choose to create a digital BIG Rewards card or sync your account with a physical card. If you want to keep a physical card, visit any Big Lots store for a replacement. You can link the new card by signing in to your account online, or by visiting any participating Big Lots retail store. Once your new Big Rewards card is activated, all previous cards will be deactivated.

No problem at all! If you have a digital or mobile wallet card on your smartphone, you can present it to the cashier at the register. Otherwise, a store associate can look up your BIG Rewards card at the register using your phone number, email address, first and last name, or a combination of these.

In order to reserve your items, Big Lots authorizes a hold of funds on the customer’s credit card at the time of purchase. Once your items have been picked up by your Delivery Pro, the hold will be released. If your order is not completed for some reason, the hold will also be released. Please note, this may take up to 3 days.

You are not able to split PayPal with a second payment method. PayPal allows you to make payments using a variety of methods including: PayPal balance (available to PayPal Balance account holders), a linked bank account, linked debit or credit cards, and rewards balance.

To add your new BIG Rewards card number to your online account, first you will need to log in to your profile. Once you are logged in, visit the Update BIG Rewards Card page. Enter your new number in the 'Update BIG Rewards Card' box. Click 'Save Card Number' and you’re all set! Your new BIG Rewards card has been added to your profile.

Sorry, a Reward can only be used one time. You can’t share your Rewards, as they can only be redeemed using your Rewards card or your login credentials for your online account.

Yes when PayPal is an accepted payment method you will see the PayPal button during checkout.

Yes, you can! Except when you can’t. BIG Rewards members can stack their earned rewards with other Rewards and most other coupons/offers. For non-earned offers or store promotions, please refer to the specific offer’s terms and conditions.

You will get notified about your available Rewards within 7-14 days, depending on date of purchase, via the email address associated with your account. The email address associated with the BIG Rewards account must be active and valid to receive Rewards notifications. Rewards emails are sent on Fridays so check your inbox! You earn a Rewards coupon with every three qualified purchases (with few exceptions). Rewards are earned only when you identify yourself as a Rewards member at checkout or are logged in to your account on BigLots.com. If you don't have your card, in most stores an associate can look up your account by using your email address or phone number.

BIG Rewards are currently valid for 17 days from the date they are loaded to your account. So, you have THREE FULL WEEKENDS to spend your Rewards!

Yes. This is a super-cool feature for quick access to your card from your phone. Once you join BIG Rewards, you’ll see a mobile wallet link at the bottom of your Big Rewards emails to add your card to your mobile wallet. Just a few clicks and you’re done!

To view your current offers and promotions, visit the My Big Rewards & Offers page. These Rewards can be viewed from your mobile phone or can be printed from a computer. If you’re unable to scan the coupon bar code while visiting a store, a cashier can key in the bar code number to apply the discount.

Yes, they do! Taking final delivery of your merchandise counts as another qualifying purchase.

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