Big Lots Help - Big Lots (2024)

Most merchandise purchased on biglots.com can be returned either in-store or by mail. The return must be made on or before the return by date listed on the packing slip. The merchandise must be in its original condition, complete with accessories, packaging and instructions. Merchandise returned by mail must be accompanied by the packing slip. Merchandise returned in-store must be accompanied by the packing slip or the order confirmation email showing the order number. Refunds will be issued in the same form of payment originally used for the purchase. Shipping and handling fees may not be refundable. We reserve the right to research the original purchase and to limit or decline refunds. You may be charged a processing fee. The processing fee will be 20% of the purchase price. For full return policy, details and restrictions, click here.

Most merchandise purchased in a Big Lots store can be returned to a store within 30 days of the date of purchase. The merchandise must be in its original condition, complete with accessories, packaging and instructions, and be accompanied by a receipt. Refunds will be issued in the same form of payment originally used for the purchase. We reserve the right to research the original purchase and to limit or decline a refund or exchange. Please note that items purchased in a Big Lots store cannot be returned by mail. For full return policy, details and restrictions, click here.

If you need to return an item that you purchased in store and it has been assembled, you can simply return it into any Big Lots store. Some assembled items do not require their original packaging but must have a proof of purchase to return them. If you need to return an assembled item that you purchased online, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687).

To track your return you can either use the link in the email or you can visit our Order Status page.

To determine if a product you purchased has been recalled, click here for a current listing of any recalled products. If the product has been recalled and you purchased it in-store, please bring the recalled item to the store nearest you for a refund. If the product has been recalled and you purchased it online, you may return the item to your local store or visit our order history page to return by mail.

If you need to return an item that was purchased online but you cannot find your packing slip, visit our order history page for information on starting the return process. You may also return your item at any one of our stores. Just bring in a copy of your order confirmation email, shipment confirmation email or a copy of your order details.

If you are returning a damaged, defective or incorrect item and it weighs more than 70 lbs., or you are unable to use your pre-paid return shipping label, please contact our Customer Care Team at 1-866-BIG-LOTS (244-5687).

If you purchased an item online and would like to exchange it, please bring that item into a Big Lots store. We cannot accept or process exchanges by mail. Exchanges will be made only if an item identical to what you originally purchased is available, and at a lower or original cost at the time of the exchange.

If you received an item from biglots.com as a gift and wish to return it back through the mail, a refund will be issued back to the original source of payment (i.e., the credit card that was used by the person who purchased the gift). If you wish to return the gift you received into a store, a refund will be issued in the form of a merchandise credit (Big Lots gift card).

We will cover the cost of return shipping for items being returned that are damaged, defective, or if the wrong item was shipped.

In order to process your return accurately and timely, please include the original packing slip, return slip, all items in packaging, paperwork, parts, and accessories. Please note that items purchased in a Big Lots store cannot be returned by mail.

For credit/debit/EBT purchase questions, please contact us. If you have questions about your declined in-store check purchase, please contact our 3rd party check collection agency, Certegy, toll-free at 1-800-533-4909.

For questions regarding duplicate/multiple charges on your account, please contact us.

Yes you can pay your Big Lots credit card bill at checkout in your local store.

For a refund processed on your credit or debit card, timing is controlled by the issuing bank and can take up to 5 business days to post into your account after it is processed by Big Lots. For issues surrounding your refund, please contact us.

Only select stores accept SNAP/EBT benefits. To find a participating store, click here to be directed to our store locator page. Enter your zip code or city and state to find the Big Lots locations in your area, then use the SNAP/EBT filter option to locate a participating Big Lots store. Click here for more information about the SNAP program.

Big Lots will accept both personal and commercial checks for in-store purchases only. Big Lots does not accept any form of 3rd party checks, counter checks, post dated checks, checks made out to "cash", checks made for more than the amount of purchase, payroll checks, money orders, or travelers checks.

Duplicate sales receipts for in-store purchases are provided for all transaction at the registers.

You can obtain a duplicate receipt for your online order by visiting biglots.com and logging into your online account. From here, you are also able to review your online purchase and print your order confirmation. Click here to view your online account.

Gift cards are available for purchase at any of our stores or online here.

Yes! You can use your gift cards online at Biglots.com!

At this time, there are no eligible Tax Exempt items allowable for online purchases. With the proper documentation and identification, Tax Exempt purchases are available in stores.

We accept cash, checks, gift cards, merchandise cards, EBT/ SNAP (at select stores), Visa, Mastercard, Big Lots Credit Card, American Express, Discover, and Apple pay for in-store purchases.

Contact Us